Frequently Asked Questions

Open the registration page and enter your first name, last name, date of birth, address in Switzerland, mobile phone number and e-mail address. Choose a password and accept the Terms and Conditions and the Privacy Policy.

During registration we check whether a gambling exclusion is in force for you. You then complete your registration by verifying your identity.

You must be at least 18 years old. We verify your date of birth with an official identity document; the age confirmation shown on your first visit does not replace this check.

Anyone aged 18 or over who lives or has their habitual residence in Switzerland and for whom no gambling exclusion is in force. Employees of the operator and persons acting on behalf of third parties cannot open an account.

No. Each person may hold only one player account. Additional accounts will be closed.

Log in and open Verification in your account. Upload the requested documents there. The status is shown as "action needed", "in review", "approved" or "rejected".

The documents are checked by our verification team and its service providers; nothing is approved automatically.

An official identity document: a passport or an identity card. Foreign nationals living in Switzerland also need their residence permit. We may ask for further documents, for example to confirm your address or the origin of funds.

Only persons who live or have their habitual residence in Switzerland may play. Swiss law and the anti-money laundering rules also require us to identify every player fully, including their residential address.

Until your identity has been verified, your account is provisional. You can deposit up to a total of CHF 1’000 within 30 days, but you cannot make withdrawals. Once verification is complete, these restrictions no longer apply.

All amounts are in Swiss francs (CHF). The following payment methods are available:

Payment methods with minimum and maximum deposit

Method	Type	Min. deposit	Max. deposit
TWINT	Mobile payment	CHF 10	CHF 10’000
PostFinance	Bank / PostFinance	CHF 10	CHF 10’000
Visa / Mastercard	Card	CHF 10	CHF 10’000
Apple Pay	Mobile payment	CHF 10	CHF 10’000
Aircash Abon	Prepaid	CHF 10	CHF 250
Paysafecard	Prepaid	CHF 10	CHF 300 / CHF 1’000*
Skrill	E-wallet	CHF 10	CHF 2’000
NETELLER	E-wallet	CHF 10	CHF 2’000

^* Paysafecard: CHF 1’000 with a registered my paysafecard account. Deposits and withdrawals become available once payment processing is activated.

Until a payment provider is connected, the deposit page runs a local check and no money moves. The page says so.

The minimum deposit is CHF 10 for all payment methods. The maximum amount per deposit depends on the method and is shown in the table above.

Log in, open Deposit, choose a payment method and enter the amount. Any deposit limits you have set apply, as does the limit for provisional accounts.

Once your identity has been fully verified, open Withdraw in your account. Payouts are made only to a payment account in your own name, for example a Swiss bank account (IBAN) in your name.

This depends on the payment method and on any checks we are required to carry out by law. We therefore do not promise a fixed processing time.

You can follow the status of each withdrawal at any time under History in your account.

The offer includes Online Slots, Classic Slots such as Book of Ra Deluxe, Sizzling Hot Deluxe and Lucky Lady’s Charm Deluxe, Jackpot Games, Live Casino with real dealers from Evolution, Roulette, Blackjack, Poker and Table Games.

Games can be started after login once the connection to the game provider is active.

Yes. The site works in the browser on smartphones and tablets, so you can use your player account and the games on mobile devices as well as on a computer.

Not at present. Demo or free play is currently not offered; games can only be played with real money after logging in to your player account.

The rules of each game and its payout rate are shown in the help screen of the game itself. The result recorded on the game provider’s server is decisive.

Open Limits in your account. You can set deposit limits per day, week and month in CHF, as well as loss limits and a maximum session time. A reduction applies immediately; an increase or removal takes effect only after 24 hours.

Under Breaks and Exclusion in your account, choose a break of 24 hours, 7 days, 30 days or 3 months. A gaming break cannot be ended early.

You can request a voluntary exclusion at any time under Breaks and Exclusion or in writing with a copy of a valid identity document. It is entered in the Swiss exclusion register and applies to all casino games in Switzerland and in Liechtenstein, as well as to online large-scale lottery games.

The exclusion has no fixed end. Lifting can be requested in writing at the earliest 3 months after it was entered and is never automatic. More information is on the page Responsible Gambling.

Write to support@g357.slonik.store or use the contact form. Messages are received around the clock. We do not offer telephone support or live chat.

For questions on player protection, contact our Player Protection Team at playsafe@g357.slonik.store.